WEBSITE PRIVACY STATEMENT
Last updated: March 2024
The previous privacy policy can be viewed here.
This Privacy Statement explains how Logitech collects and uses personal data from visitors to its web and mobile sites that link directly to this Statement (collectively “Sites”). Logitech is a group of companies working under their parent company; Logitech Europe S.A. (collectively “Logitech”, ''We” and “Us”). The Logitech company that controls your personal data will vary depending on your relationship with us (whether it be as a customer, partner, supplier, contractor or any other relevant relationship).
Actively Submitted Data
If you call us, send us an email, or fill out a form on one of our Sites, we use the information you provide to respond to your request or to otherwise communicate with you or assist you. If you make purchases through our Sites, we may collect data necessary to process your order, such as your shipping address, products ordered, and your contact information. We may also contact you post purchase to understand your satisfaction with a product or service.
Passively Provided Data
When you access our Sites, depending on your opt-in choices, certain information about your computer or mobile device is shared with us, which may include the activities you perform on our Sites, the type of hardware and software you are using, (such as your operating system or browser), information stored in cookies, IP address, access times, the web pages from which you came, the regions from which you navigate the web page, and the web pages you access. We use this information to better understand the interests of the users of our Sites, to improve our Sites, services, and products.
We do not currently respond to “Do Not Track” signals in browsers as we are trying to provide a customized website experience.
Cookies
Logitech uses cookies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices. Click here to learn more about cookies.
Data use and sharing
We use the data we collect to provide you with rich, interactive experiences. In particular, we may use data to:
- provide the service or carry out the transactions at your request;
- improve and develop our products;
- personalize your experience;
- process job applications you submit through our Sites;
- advertise and market to you subject to applicable legal requirements, which may include sending promotional communications, targeting advertising, and presenting you with relevant offers.
We do not sell your personal data.
We may share your personal data with third parties under certain circumstances. We use affiliated and unaffiliated service providers that help us process personal data to deliver services and run our business subject to strict confidentiality agreements. For example, service providers help deliver the following functions:
|
Service Description |
Data Provided |
Purpose |
|
Customer Support |
Contact data, Inquiry data |
To help troubleshoot and support products and services |
|
E-Commerce Functionality |
Contact data, Interactions with website |
To facilitate sales of our products online |
|
Promotions and Relevant News |
Contact data, Cookie data |
To provide information and incentives for our products and services |
|
Website performance |
Cookie data, Interactions with website |
To enable functionality and features while on our websites |
|
Cookie Opt-In Manager |
Cookie data |
To provide the ability to choose cookies to be allowed on our websites |
These companies are required to abide by our data protection and security requirements and are not allowed to use personal data they receive from us for any other purpose.
We may disclose your personal information to
(a) comply with relevant laws, regulatory requirements, and to respond to lawful requests, including to meet national security requirements, court orders, and legal process;
(b) to protect and defend the rights or property of us or third parties, including enforcing agreements, policies, and terms of use;
(c) in an emergency, including to protect the safety of our employees or any person; or
(d) in connection with investigating or preventing fraud.
We may share your personal data for purposes of a business deal, or negotiation of a business deal, involving sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, divestiture, joint venture or partnership, or bankruptcy transaction or proceeding.
We also freely use and share aggregated and pseudonymous information for performance and analytics purposes that cannot be used to identify you individually.
Children
We do not knowingly collect or maintain information about persons under 13 years of age. If we learn that information about persons under 13 years of age has been collected on or through the Sites, we will take appropriate steps to delete this information. If you are the parent or legal guardian of a child under 13 years of age who has registered for an account or service on our Sites, please contact us using the contact information below to have that child’s account or service terminated and personal information deleted.
Data Retention
We retain personal data for as long as necessary to provide functionality and fulfill the transactions you have requested, or for other legitimate purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types, the context of our interactions with you or your use of our Sites, actual retention periods can vary significantly.
Data Security
We use TLS certificates, encryption, data access limitations, anti-virus software, and firewalls to reduce the risk of unauthorized access to personal data. No data transmission over the Internet or any wireless network is entirely secure. Be mindful of security risks when you transmit personal data to us and when you post information in our public forums.
If you would like to report any security issues in any of our products, please fill out the form and required attachments and send it to Logitech Security.
.
Controlling and accessing your information
You may request that we update or delete/deactivate certain information pertaining to you. If we cannot remove some personal information, we will let you know why. If you have subscribed to marketing emails, you may stop the delivery by following the unsubscribe instructions contained in the email received or at the subscription management page on our Site: http://www.logitech.com/subscribe.
You also have the right to request how your data is processed and with whom we share it. Additionally, if you believe certain information Logitech processes about you is inaccurate, you have the right to have this information corrected. We will endeavor to respond to your request to review the information we have on file for you within 30 days from receiving such request. If you have questions, comments, or would like to make a request regarding your data or our Statement, past Statements, and data practices, please contact us at support.logitech.com/response-center or through the following methods:
Phone: +1 646-454-3200
Email: support.logitech.com/response-center
Postal Mail: Logitech Privacy Officer, 3930 North First Street, San Jose, CA 95134 USA
If you are not satisfied with our response, you can refer your privacy complaint or dispute to the relevant state or national data protection authority in your jurisdiction.
Privacy Rights for California Residents
Under the California Consumer Privacy Act of 2018, as amended, including by the California Privacy Rights Act of 2020 (together, CCPA), California residents have certain rights around Logitech's collection, use, and sharing of their personal information.
Logitech does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information. If you require this notice in an alternative format, please email privacy@logitech.com or call our toll-free number +1 800 711 8156.
Logitech collects various categories of personal information when you use the Service, including identifiers, commercial information, internet or other electronic network or device activity information, geolocation data, and professional information. A more detailed description of the information We collect and how we use it, the categories of third parties with whom we share personal information, and what information may be shared under different circumstances, can be found in this policy above.
If you are a resident of California, you have the right to request to know what personal information has been collected about you, how we use, share and disclose it, and to access that information. You also have the right to request that we delete your personal information, though exceptions under the CCPA may allow Logitech to retain and use certain personal information.
We do not sell your personal information. In limited circumstances we share your personal information for advertising. You can “opt-out” of having your personal information used for this purpose by contacting us at support.logitech.com/response-center.
You can learn more about how to submit a data rights request through contact details located within this policy. You may also send your request by email to privacy@logitech.com or call our toll-free number +1 800 711 8156. An agent may submit a request on your behalf, but you must provide proof that the agent is authorized to do so by providing the agent with a signed letter giving permission to submit a request on your behalf and you must confirm that authorization directly with us by sending an email to privacy@logitech.com.
We will not discriminate against you for exercising your rights under the CCPA. Unless permitted by the CCPA, we will not deny you goods or services, charge different prices or rates, or provide a different service level for exercising your privacy rights.
California’s Shine the Light Law
Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you request it. If you have any questions regarding this policy, or would like to change your preferences, you may contact us at the address listed in this policy.
Special information for EEA, UK and Swiss users
This section provides information for users in the European Economic Area (EEA), the United Kingdom (UK) and Switzerland (CH) whose personal data is processed through the use of our Sites by Logitech in the EEA, the UK or Switzerland.
The information you provide may be transferred or accessed by Logitech entities around the world as described in this policy.
Legal bases for processing
Logitech processes personal data for one or more of the lawful bases specified below:
1. The processing is necessary for entering into or performing a contract with you.
We need to process personal data relating to you in order to activate and register products, ensure products and services you use are working as they should, maintain and improve products, answer questions and requests from you, and provide customer support.
2. The processing is necessary for Logitech’s legitimate interests.
We process usage data to support website functionality, detect and prevent fraud; to protect and defend the rights or property of other customers or third parties, or our own rights and interests. We consider your rights and freedoms when doing so and pseudonymize personal data to the largest extent practicable. We may also process your personal data to meet regulatory requirements, and to respond to lawful requests, court orders, and legal processes.
-
The processing is necessary to meet Logitech’s legal obligations.
We may need to process your personal data to comply with relevant EU law, EU Member State laws, UK law and Swiss law, regulatory requirements, and respond to lawful requests, court orders, and legal process.
-
Consent
Logitech processes some personal data based on consent. We often do this for our direct marketing communications. You can unsubscribe at any time by following the instructions here http://www.logitech.com/subscribe.
Your rights and choices
If you are a Logitech customer within the EEA, the UK or CH you may have the rights described below with respect to Logitech’s processing of your personal data.
Right of access and explanation
- You have the right to receive an explanation of what data Logitech has about you and how it uses this data.
- You have the right to receive a copy of the personal data Logitech has about you.
Right of rectification
- If you believe certain information Logitech processes about you is inaccurate or incomplete, you have the right to have this information corrected.
Right to erasure
- You have the right to request to have your data permanently deleted by Logitech.
Right to object
- You have the right to object to Logitech’s processing of your personal data based on legitimate interests on grounds relating to your particular situation. Logitech may continue to process your personal data notwithstanding the objection to the extent permitted under GDPR. You also have the right to object to Logitech's processing of your personal data for direct marketing purposes.
Right to restriction of processing
- You have the right to request that Logitech restrict the processing of your personal data in certain situations where you feel the processing is inappropriate.
Right to portability
- You have the right to request portability of personal data that you have actively or passively provided to us (which does not include data derived or inferred from collected data), where the processing of such personal data is based on consent or a contract with you and is carried out by automated means.
Right to complain to the supervisory authority
- You also have the right to file a complaint regarding Logitech’s processing of your personal data with the Data Protection Commission, the Irish Supervisory Authority:
Data Protection Commission
21 Fitzwilliam Square, Dublin 2
D02 RD28, Ireland
Phone: +353 57 8684800, +353 (0)761 104 800
Where processing is based on consent, you have a right to withdraw consent at any time. Use of our Sites and our products as described in Logitech Privacy Statements is voluntary.
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Logitech commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF should first contact Logitech.
To invoke any of these rights and resolve enquiries or complaints, please fill out the form here. You may also contact us via phone, email, or postal mail by using the contact information below:
Phone: + 1-646-454-3200
Email: privacy@logitech.com
Postal Mail: Logitech Privacy Office EMEA, Logitech Ireland Services Limited City Gate Plaza Two, Mahon, Cork, Ireland
Data Protection Officer (DPO): You may contact our DPO by emailing dpo@logitech.com
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Logitech commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.
You have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding DPF compliance not resolved by any of the other DPF mechanisms. For additional information, please visit https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2
International transfers
We will only transfer your personal data from the EEA, the UK and CH to countries outside these, on the basis of appropriate safeguards. When Logitech transfers data internationally we rely on i) Adequacy Decisions as adopted by the European Commission on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR and UK GDPR), ii) Standard Contractual Clauses as issued by the European Commission, these agreements are available upon request to privacy@logitech.com,.
Logitech and its U.S. affiliates and subsidiaries (Logitech) has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Logitech has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/
1. Baltic Latvian Universal Electronics, LLC
2. Blue Microphones Holding Corporation
4. Logitech (Slim Devices) Inc. (Fka Spotlife Inc.)
5. Logitech (Streaming Media) Inc. (Fka. Logitech (Slim Devices) Inc.
7. Logitech Latin America Inc.
12. Ultimate Ears Incorporated
Logitech has responsibility for the processing of personal information it receives under the DPF Principles and subsequently transfers to a third party acting as an agent on its behalf. Logitech shall remain liable under the DPF Principles if its agent processes such personal information in a manner inconsistent with the DPF Principles, unless Logitech proves that it is not responsible for the event giving rise to the damage.
The Federal Trade Commission (FTC) has jurisdiction over Logitech’s compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.
Change to this Statement
We will occasionally update this Statement. If there are material changes to this Statement or in how we will use your personal information, we will prominently post the changes before making them.
We will not make any changes that are less protective of your personal information collected in the past without your consent.
We encourage you to periodically review this Statement to be informed of how we are protecting your information.
Thank you for your interest in Logitech and our products and services.